PRIVACY POLICY

At Vans For Bands Ltd (“we”), we respect your privacy. We have implemented this privacy policy (“Privacy Policy”) to demonstrate our commitment to the protection of your personal information.

We explain below how we use and protect the personal information we may gather from and about our customers by means of our website, e-mail and over the telephone. By using our website, you consent to the collection, use and disclosure of your information, as described in this Privacy Policy.

Through our Privacy Policy we comply with all aspects of the 2018 General Data Protection Regulation (GDPR).

The Types of Information We Collect

Information Collected About You

You may provide us with certain information in connection with a booking or in your interactions with our website. When you are asked to provide personal information, you may decline. If you choose not to provide the information, you may not be able to use our services. The personal information we may collect includes:

  • Your name, contact information, date of birth, nationality, driver’s license details, DVLA check code, occupation and employer’s name and contact address.
  • Vehicle rental information, including the location of where the vehicle is collected from/returned to, date of rentals, rental charges and type of rental;
  • Your credit card details and ID (e.g. passport information, bank statement, utility bill, etc);
  • Details of your driving history including motoring offence convictions, licence suspension/endorsements, accidents and refusal of premiums/increased premium.
  • Sensitive data about any health conditions.
  • Information you provide regarding your marketing preferences or in the course of participating in competitions or promotional offers;
  • CCTV footage of you whilst on our premises also in or outside our vehicles;

With your consent, we may access location-based information or collect location markers from your mobile device or based on your IP address. We may use this information to provide you with notifications related to our locations, return information, local offers or other information that may be helpful in providing you with better services. We do not use this information to specifically locate you for any reason other than to provide you the service. With your consent, our application may utilise your device’s camera. If you have allowed us to utilise your location information or your device’s camera in the past and wish to revoke the permissions, please change the settings on your device.

Information Collected and Stored Automatically

By visiting our website, certain information may be automatically provided to us by your computer. For each visitor to our websites, our webservers may automatically recognise the visitor’s domain name or IP address. An IP address is a number assigned to your computer when you connect to the Internet. As part of the protocol of the Internet, webservers can identify your computer by its IP address. In addition, we may collect your browser type and operating system as well as your internet service provider (ISP), referring and exit pages, date and time stamp and/or clickstream data. We may collect similar information when you visit our website with your mobile device, including mobile device brand, model, mobile operating system and carrier. Except as otherwise explained in this Privacy Policy, we may combine the non-personal information we collect from you (as described above and as described below, under “Use of Cookies and Similar Technologies”) with your personal information in order to tailor our websites and enhance your online experience by saving your preferences and/or to help identify site features, advertisements and offers that may be of interest to you.

Use of Cookies and Similar Technologies

We may use cookies, pixel tags, etags, HTML 5 storage and similar technologies on our web site and in promotional emails which we may send to you.

Vehicle Operation and Location Data

Our vehicles may be equipped with a vehicle telematics system. Some or all telematics system functionality may or may not be active during rental periods. Telematics systems may provide us with use of, disclosure of, or access to (1) location information, (2) crash notification and related crash data and (3) operational condition, mileage, diagnostic and performance reporting of vehicles, as permitted by law.

How We Use This Information

We use the information we collect for the following purposes:
• To assist the transactions that you request, such as reserving and renting splitter vans or sleeper buses.
• To provide customer service related to your interactions with us or to respond to your enquiry.
• To verify your identity for fraud prevention purposes.
• To contact you regarding your enquiry and/or reservation.
• To contact you about a citation or claim.
• To provide you with discounts, competitions, reward programmes and other information, opportunities and services that may be of interest to you. You may receive these offers in advertising via third-party sites and media properties, including on social media. You may be able to opt out of these ads by clicking on an icon in the ad or through the privacy settings in each media property.
• To compile statistics and analysis about our customers’ use of our websites, products and services, which statistics are only used to enable us to provide better customer service, products, features and functionality to you and other customers in the future.
• To protect our rights and property.
We may combine the information that you submit to us with information related to your transactions with us, such as rental location and vehicle type.
To update your marketing preferences please click here.
With your consent, we may utilise text messaging, known as Short Message Service (SMS), to provide time sensitive communications related to your transaction (e.g. construction delay at airport branch). You will have the ability to opt out of these communications by replying to the message as stated in the message.
We retain information we collect for commercially reasonable periods of time or in accordance with specific laws or policies. Information collected for a specified purpose will only be used for that purpose and, after a reasonable period of time, will no longer be actively stored when that purpose has been fulfilled. Inactive data may, however, continue to be used for statistical, marketing, archiving and other analytical purposes.

How Your Information May Be Shared

Telematics Data from rental vehicles may be disclosed to, accessed by or used by us, emergency service providers, others who may assist in responding to an accident, telematics service operators or those with whom we have a legal or contractual obligation to provide such data.
We also may disclose your information to other third parties:
• when required by law or in response to legal process;
• without legal process in response to a request from law enforcement relating to a criminal investigation;
• to protect our rights, privacy, safety or property, or that of the public;
• to analyse our data, conduct mobile analytics services or to maintain and improve our services (subject to confidentiality agreements as appropriate);
• to enforce the terms of any rental agreement or our websites’ terms and conditions;
• if the rights of another individual might be violated and;
• otherwise with your consent.
We may disclose your personal information to third-party service providers (such as a payment processor). These service providers may be located in a country different from your country of residence, such as the United States or a European Union member country. These service providers are contractually required to maintain the confidentiality and security of your information. However, your information may be accessible to authorities in accordance with applicable laws.

Testimonials

We may post customer testimonials/comments/reviews on our websites which may contain personally identifiable information. We will obtain your consent via email prior to posting the testimonial. You can request the removal of your testimonial by contacting us at info@vansforbands.co.uk.

Data Security and Integrity

The security of the information you provide is very important to us and we try to provide secure transmission of your information. For certain transactions on some of our websites, we may use Secured Sockets Layer (SSL) technology to secure the transfer of information. While we strive to protect your personal information, we cannot guarantee the security of any data transmission over the Internet. Once we receive your information, we take steps that we believe are reasonably appropriate to protect it from loss, misuse, unauthorised access, disclosure, alteration and destruction to ensure the data’s integrity.

Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes to our information practices. If we make any material changes, we will notify you by email (sent to the email address that we hold for you) or by means of a notice on this site or as otherwise may be required by law, prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Contacting Us

The accuracy and completeness of the information we collect is very important to us and we make every effort to ensure that the information we have is accurate and up-to-date. In addition to the options provided to you in this Privacy Policy, if you wish to opt out of direct marketing or review, amend, correct, update or delete personally identifiable information we have collected about you, please send an e-mail to info@vansforbands.co.uk.
We reserve the right not to allow access to your information if we believe in good faith that such disclosure is prohibited by law or if the rights of another individual might be violated.
For email marketing please use the unsubscribe link located at the footer of each email.