Our Heathrow site is not manned by VFB staff so we politely request that hirers arrive as close as possible to the pre-agreed pick-up time.

A VFB driver will aim to arrive at the drop-off/pick-up location 30 mins before the pick-up time to take into account bad traffic, accidents, etc and we kindly request that hirers also build in extra time to cover travel delays.

In the event hirers are more than 30 minutes late we will need to charge a waiting time fee of £25 + VAT per hour on a pro-rata basis from the pre-agreed delivery/collection time.   If you can provide more than 3 hours’ notice by calling the driver and advising them of a delay then no waiting time fee will be charged.

You may request to leave your own vehicle at our Heathrow Airport site. This must be notified to and agreed with us no less than 48 hours in advance of the pick-up. Parking is charged at £10 + VAT per calendar day per vehicle.

Our standard pick-up hours are 10am - 6pm on Mon - Fri and by appointment only over the weekend.  If you would like to collect between 8 - 10am or 6 - 8pm there is an additional out of office hours charge of £50 + VAT.  There is no pick-up available outside of these hours but we can arrange for delivery at an additional cost.

The VFB van can be self-dropped at the site 24/7, instructions of how to do so can be found in the vehicle’s info pack. Ensure the vehicle keys are handed to the appropriate car park attendant before leaving the area.

We will carry out the post rental inspection within 48 hours and you will be emailed the inspection report. Please note the van remains your responsibility and you are liable for any damage as per our T&C’s until it has been checked in and collected by a VFB driver.

A satellite depot charge of £175 + VAT is applied to hires.