LONDON / WITHIN M25 / LONDON HEATHROW AIRPORT DELIVERY / COLLECTION TERMS AND CONDITIONS
Our collection / delivery charges* within the M25 / London Heathrow Airport are as follows:
- Between 10am to 6pm (within office hours) – FREE of charge
- Between 8am to 10am & 6pm to 8pm – £50 + VAT premium
- Between 8pm to 8am – £75 + VAT premium
*Applies to hires of more than four days. For hires under 5 days the charge is £40 + VAT each way in addition to the above charges.
We are able to provide a free/heavily discounted delivery and collection service by scheduling the journeys well in advance. As a result late changes incur us significant costs and compromise our ability to offer this service. Unfortunately we will need to charge £25 + VAT for any changes to the delivery/collection address, date or times requested less than 3 working days prior to the start/end of a hire. We cannot guarantee that we will be able to accommodate changes that are made within 24 hours of the start/end of the hire.
If the nearest train/tube station is more
than 5 mins walk away we kindly request that hirer's drop off /
collect our drivers from the station at the beginning and end of
Hirers must be at the delivery/collection address as close as possible to the pre-agreed delivery/collection time.
A member of VFB staff will aim to arrive at the address 30 mins before the delivery/collection time to take into account bad traffic, accidents, etc and we kindly request that hirers also build in extra time to cover travel delays.
In the event hirers are more than 30 minutes late we will need to charge a waiting time fee of £15 + VAT per hour from this point. For example, if the pick-up time is 11am then the waiting time charge will apply from 11.30am onwards on an hourly basis.
ULEZ: Our fleet is made up of Euro 5 and Euro 6 vehicles. It is the hirer's responsibility to pay the £12.50 daily charge when this is applicable (and Congestion Charge if a Mini-Splitter). This also applies if we have delivered the vehicle to you within the ULEZ zone. To pay the ULEZ charge please visit https://tfl.gov.uk/modes/driving/ultra-low-emission-zone/ulez-payments or Google ‘ulez payments’.