Our Heathrow T4 site is not manned by VFB staff so we request that hirers arrive as close as possible to the pre-agreed pick-up time.

A member of VFB staff will aim to arrive at the site 30 mins before the pick-up time to take into account bad traffic, accidents, etc and we kindly request that hirers also build in extra time to cover travel delays.

In the event hirers are more than 30 minutes late we will need to charge a waiting time fee of £15 + VAT per hour from this point. For example, if the pick-up time is 11am then the waiting time charge will apply from 11.30am onwards on an hourly basis. The same applies if our driver is more than 30 mins late which will be given as a discount off your hire.

If you can provide more than 2 hours notice by phone of a delay then no waiting time fee will be charged.

Our standard pick-up hours are 10am – 6pm. If you would like to collect between 8 – 10am or 6 – 8pm there is an additional out of office hours charge of £20 + VAT. There is no pick-up available outside of these hours but we can arrange for delivery at an additional cost.

The above also applies for vehicle returns. However, vehicles can be returned out of hours using our self drop service at no additional cost.

We will carry out the post rental inspection the following working day and you will be emailed the inspection report.